shaiText question
A written answer to one question
- Turnaround
- Usually within hours
- Price
- Fixed price per question
How it works
The app, one screen at a time
Four ways to ask
Every expert sets their own prices, and not all of them offer all four. What’s available is shown on their profile.
Voice answer
A personal voice note you keep
- Turnaround
- Usually within hours
- Price
- Fixed price per question
Live video call
Face to face, in real time
- Turnaround
- Booked to a slot you pick
- Price
- Billed by the minute
Personalized video
A recorded message for an occasion
- Turnaround
- Delivered by a set deadline
- Price
- Fixed price, refunded if late
What protects you
Reviewed by a person
Verified badges follow a human check of real documents, not a form.
Stripe handles the money
Your card details are held by Stripe and never touch Shai’s servers.
Automatic refunds
No answer in the window means your money comes back without you asking.
Questions people ask first
How do you check that an expert is who they say they are?
Experts submit identity and credential documents, and a person on the Shai team reviews them before the Verified badge appears. It is never granted automatically.
When am I charged?
At checkout, when you send your question. For live calls with experts who confirm bookings manually, the charge is only completed once they accept.
What if the expert never answers?
You're refunded in full, automatically, once their response window passes. You don't need to open a dispute or contact support to get it.
Can I ask a follow-up?
Yes. Follow-ups are asked as a new question, so the expert is paid for the extra work and you keep the original answer.
How do experts get paid?
Through Stripe, after the answer is delivered. Shai keeps a commission on each answer, which is what funds running the marketplace.
Is my question private?
Your question is visible to the expert you send it to and to Shai staff who handle support and moderation. It is not published on your profile.
Something else on your mind? Ask Shai Support.
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